Grievance Cell

The Grievance Appeal Committee at IIS (Deemed to be University), Jaipur, looks into complaints lodged by students and judges each case on its merit. The Committee is empowered to look into both academic and non-academic matters. It has been constituted to maintain a responsive, disciplined, accountable and harmonious atmosphere among all the members of the University. The Committee meets once in three months, or as and when required, at the instance of the Nodal Officer.

Scope:

The scope of the Committee includes:

· Facilitating a fair and just evaluation of student-complaints
· Developing a student support system based on feedback/grievance/complaints
· Encouraging a student-friendly, learner-centric system

Functions:

· Each case is attended to promptly on the receipt of written grievances from the students.
· The Committee then gives a report to the higher authorities about the cases attended to and the number of pending cases, if any, which require direction and guidance from them.
· The Committee thus ensures a fair, unbiased and transparent resolution of student grievances